Support1000

Error code 2738: Could not access VBScript run time for custom action.
Error code 2739: Could not access JScript run time for custom action.

Problem installing application on Windows Vista computer.

Reason for the Cause :

vbscript.dll and jscript.dll file might got Corrupted or could be registry corruption

Windows Installer doesn’t warn about it. It starts as usual, prompts for options, asks for elevation and finally stops with this error message:

“The installer has encountered an unexpected error installing this package.
This may indicate a problem with this package. The error code is 2738/2739.”

Suggestions :

Re-registering the runtime libraries vbscript.dll and jscript.dll should fix the Windows Installer error.

1. Click Start -> type CMD

2. Right click on CMD and select Run as Administrator

3. On the black window (Command Prompt) type regsvr32 vbscript.dll and press enter key

4. After you clicked OK on confirmation type regsvr32 jscript.dll and press enter. Click ok on the confirmation Box.

5. Reboot the computer and try installing the program

If the above steps didn’t help then please try the steps given below

1. Click Start -> type CMD

2. Right click on CMD and select Run as Administrator

3. Type the following on the command prompt unregister the VBScript engine and press enter

reg delete”HKCU\SOFTWARE\Classes\CLSID{B54F3741-5B07-11CFA4B0-00AA004A55E8}” /f

4. Type the following on the command prompt unregister the JScript engine and press enter

reg delete”HKCU\SOFTWARE\Classes\CLSID{F414C260-6AC0-11CFB6D1-00AA00BBBB58}” /f

5. Type regsvr32 vbscript.dll and press enter key

6. Type regsvr32 jscript.dll and press enter key

7. Reboot the computer and try installing the program.

Rishi
MS Shell User &
Media technologist