Support1000

Above Error “Can’t Collect Information” occurs when tried to see system information by using the command Msinfo32.

Reason for the cause:

Error: “Can’t Collect Information. Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing.”

This error occurs if Windows Management Instrumentation (WMI) service is not running or corrupted WMI repository folder.

Suggestions:

1. Click Start -> Run -> Type services.msc -> Ok

2. Check the status of Windows Management Instrumentation Service.

3. If it is stopped right click on it and click start

4. If start is not highlighted then click Properties

5. Change the Status type from disable to Automatic

6. Click Apply and click start.

7. Close the window and try msinfo32.

If the above step doesn’t help then

1. Click Start -> Type CMD -> Right click on CMD from the result -> Click Run as Administrator

2. Run the following command one at a time and press enter to execute

· cd /d %windir%\system32\wbem

· for %i in (*.dll) do regsvr32 -s %i

· for %i in (*.exe) do %i /regserver

3. Close all the window and reboot the computer and try Msinfo32

If it still fails then we can try rebuilding WMI repository

1. Click Start -> Type CMD -> Right click on CMD from the result -> Click Run as Administrator

2. Type the command net stop winmgmt and press enter

3. Leave the command prompt open and click Start and type system32 -> Open the folder system32 from the result pane

4. From the system32 folder open Wbem and look for the folder Repository

5. Right click on Repository and click rename

6. Change the folder name from Repository to Repository.old

7. Switch back to command prompt and type net start winmgmt and hit enter to execute

8. Close all the windows and reboot the computer and try Msinfor32

Trying these commands generously will resolve the problem.

Rishi

MS Shell User &
Media Technologis