Support1000

Action

Tried to install any application ( like Office 2007,03 and etc)

Result

unable to install - windows Installer errors 2738 and 2739

Cause

vbscript.dll and jscript.dll file got Corupted or incorrect registry value/corruption.

Resolution

Windows Vista Error Fix: Windows Installer Errors 2738 and 2739

When you try to install a program using Windows Installer (.msi) Setup package in Windows Vista, you may encounter error 2738 or 2739 and the setup process will fails. The errors 2738, 2739 occur if the Windows Installer Setup uses Windows Script (.vbs or .js) custom actions, and the VBScript or JScript runtimes are not registered in the Windows Vista computer. Windows Script custom actions should be avoided. They are difficult to debug, get blocked by anti-virus applications, and are far more susceptible to machine state than native custom actions.

That is indicated by Windows Installer error messages 2738 and 2739, which read:

• Error code 2738: Could not access VBScript run time for custom action.
• Error code 2739: Could not access JScript run time for custom action.

Windows Installer doesn’t warn about it. It starts as usual, prompts for options, asks for elevation and finally stops with this error message:

“The installer has encountered an unexpected error installing this package.
This may indicate a problem with this package. The error code is 2738/2739.”

Re-registering the runtime libraries vbscript.dll and jscript.dll will fix the Windows Installer
errors.

if above step doesn’t work can follow the steps mentioned below :

• Click on the Windows Vista Start menu, choose Run, type cmd right click on the CMD icon and click “Run as Administrator”(Make sure the following steps are done from a command prompt that has been elevated as an administrator. If not, you will re-register the dll’s as a HKCU instead of the HKCM).

• To unregister the VBScript engine, run this command:

reg delete”HKCU\SOFTWARE\Classes\CLSID{B54F3741-5B07-11CFA4B0-00AA004A55E8}” /f

• To unregister the JScript engine, run this command:

reg delete”HKCU\SOFTWARE\Classes\CLSID{F414C260-6AC0-11CFB6D1-00AA00BBBB58}” /f

• Re-register the vbscript.dll “regsvr32 vbscript.dll”
• Re-register the jscript.dll “regsvr32 jscript.dll”.

• You should see the output DllRegisterServer in filename.dll succeeded for each command that you run in the elevated command prompt. In case you get the error code 0×80004005, it’s probably because you’re trying to register the DLLs from a normal (non-elevated) Command Prompt window in Windows Vista.

• Type exit to close the Command prompt window.

* Restart the Computer and try to install the application and check.

Rishi
MS Shell User &
Media technologist

MS Outlook - Unable to open links

Error “This operation has been cancelled due to restrictions in effect on this computer. Please contact your system administrator.”

If you get this error when you click on the link from the Outlook then you have to reset the default browser from the Internet Options (IE).

To do this simply

Open Internet Explorer
Tool -> Internet Options
Programs Tab -> Set IE as an default browser
Click Ok to close the Internet options

Restart the Outlook and check.  Issue will be fixed

If you have Norton 360 and if you have problem in relaunching MS Outlook without rebooting the computer you can follow the steps listed below.

1. Open Norton 360.
2. Click on Settings.
3. Click Quick Controls -> Uncheck “SymProtect Tamper Protection”
4. Close Norton 360

5. Click Start and click Run.
6. In the Run dialog box, Type the following command and click Ok
Regsvr32.exe /u “C:\Program Files\Norton 360\tpShell.dll”

After performing the above steps please check whether the issue is resolved.  If the issue still persist then

1. Click Start and click Run.
2. Type the following command and click Ok
Regsvr32.exe /u “C:\Program Files\Common Files\Symantec
Shared\Backup\buShell.dll”

Now your issue will be completely resolved.

After this make sure you have re-enable Symprotect Tamper Protection without fail.

Cause for this problem is due to the OUTLOOK.EXE process running at the background even after  we close the MS Outlook. 

As a work around you can also try relaunching MS Outlook after ending the OUTLOOK.EXE process from the task manager. (To open task manager press Ctrl+Alt+Del at the same time)

When you open MS Outlook you might get error “C:\Documents and Settings\Owner\Local settings\Appliation data\Microsoft\Outlook\outlook0.ost is in use and could not be accessed. Close any appliaction that is using this file, and then try again.”

You might encountered this problem due to various reason and one possible reason is that the .OST file itself might corrupted.

To resolve the problem you can rename the outlook0.ost from the original location. When you restart the Outlook you will see a new outlook0.ost file created in the said location

Note : If you do that then there is a possiblity of loosing the existing mails.

If you could get some tools that convert .ost to .pst then you would be able to import the emails to the MS Outlook

Bala
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