Support1000

Action

Tried to install any application ( like Office 2007,03 and etc)

Result

unable to install - windows Installer errors 2738 and 2739

Cause

vbscript.dll and jscript.dll file got Corupted or incorrect registry value/corruption.

Resolution

Windows Vista Error Fix: Windows Installer Errors 2738 and 2739

When you try to install a program using Windows Installer (.msi) Setup package in Windows Vista, you may encounter error 2738 or 2739 and the setup process will fails. The errors 2738, 2739 occur if the Windows Installer Setup uses Windows Script (.vbs or .js) custom actions, and the VBScript or JScript runtimes are not registered in the Windows Vista computer. Windows Script custom actions should be avoided. They are difficult to debug, get blocked by anti-virus applications, and are far more susceptible to machine state than native custom actions.

That is indicated by Windows Installer error messages 2738 and 2739, which read:

• Error code 2738: Could not access VBScript run time for custom action.
• Error code 2739: Could not access JScript run time for custom action.

Windows Installer doesn’t warn about it. It starts as usual, prompts for options, asks for elevation and finally stops with this error message:

“The installer has encountered an unexpected error installing this package.
This may indicate a problem with this package. The error code is 2738/2739.”

Re-registering the runtime libraries vbscript.dll and jscript.dll will fix the Windows Installer
errors.

if above step doesn’t work can follow the steps mentioned below :

• Click on the Windows Vista Start menu, choose Run, type cmd right click on the CMD icon and click “Run as Administrator”(Make sure the following steps are done from a command prompt that has been elevated as an administrator. If not, you will re-register the dll’s as a HKCU instead of the HKCM).

• To unregister the VBScript engine, run this command:

reg delete”HKCU\SOFTWARE\Classes\CLSID{B54F3741-5B07-11CFA4B0-00AA004A55E8}” /f

• To unregister the JScript engine, run this command:

reg delete”HKCU\SOFTWARE\Classes\CLSID{F414C260-6AC0-11CFB6D1-00AA00BBBB58}” /f

• Re-register the vbscript.dll “regsvr32 vbscript.dll”
• Re-register the jscript.dll “regsvr32 jscript.dll”.

• You should see the output DllRegisterServer in filename.dll succeeded for each command that you run in the elevated command prompt. In case you get the error code 0×80004005, it’s probably because you’re trying to register the DLLs from a normal (non-elevated) Command Prompt window in Windows Vista.

• Type exit to close the Command prompt window.

* Restart the Computer and try to install the application and check.

Rishi
MS Shell User &
Media technologist

Action

Tried to start the Windows search services in services.msc

Result

Unable to start the services with error

Cause

Windows search services registry files are corrupted and search related dll files are corrupted

Resolution

Follow the below steps :

Step 1:Check the Windows seach services and make sure its status is started and automatic.

Step 2:Open the Notepad and copy the below text and save it as reset_search.reg

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Search]
“SetupCompletedSuccessfully”=dword:00000000

Step 3:Open registry through Start search ( regedit) and take back up -

Step 4:Double click the saved reset_search.reg to merge it to registry.

Step 5:Navigate to Path - HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Search

Step 6: In the right pane, right click on SetupCompletedSuccessfully and click on Modify.

Step 7:Type 0 and click on OK.

NOTE: If SetupCompletedSuccessfully is not there, then in the right pane, right click on a empty area and click on New and DWORD (32 bit) Value. Type SetupCompletedSuccessfully and press Enter.

Reparing Search services related files and folders

Step 1: Open Folder Options.

a) Click on the View tab.
b) Check Show hidden files and folders.
c) Click on OK to apply and close folder options.

Step 2:Go to C:\ProgramData\Microsoft\Search\Data

Note: If windows search 4.0 is installed the Path differs - Go to C:\Users\User_Name\AppData\Local\Search\Data

Step 3: If the Applications folder is missing, then right click on a empty area and click New and click Folder.

Note:If the Applications folder is not missing, then open Windows folder and delete all it contents.

> if Windows folder is missing create new folder and name it as Windows.

Step 4:Look for Config and Temp folders - if folder are present delete all contents inside bothe the folders ,if two folders are missing recreate new folders and name its Config and Temp.

Note: If you installed the Windows Search 4.0 update, then the Config folder should now be inside of the Windows folder instead.

Step 5:Open the Config folder and look two text files -if present gathrprm.txt and schema.txt ,delete both the files and copy the new files from Winsxs directory.

Path: C:\Windows\winsxs\x86_windowssearchengine_31bf3856ad364e35_6.0.6000.16386_none_47e1b1bb326f0fb4
\gathrprm.txt

and same for - schema.txt file.

Note: If you have install windows search 4.0 then the Config folder should be empty instead.

Step 6:Close all windows and restart the computer.

Rishi
MS Shell User &
Media technologist

Hi guys,

I installed Internet Explorer 8 Beta on my computer and then installed the latest Service Pack from Microsoft (SP3). After installing Windows SP Service Pack 3, I was not able to uninstall Internet Explorer 8 Beta.

I had some issues with the IE8 Beta Product and I wanted to uninstall it. So, I went to Add or Remove Programs, searched for the IE8 Beta to uninstall it, but I didn’t have an option to uninstall it. Tried to search the internet for some kind of uninstall tools and Knowledge Base Articles, and one search string took me to a KB (http://support.microsoft.com/kb/950719/en-us) which said that I need to uninstall Windows XP service Pack 3 and then uninstall Internet Explorer 8 and then reinstall Service Pack 3. I followed the KB religiously and after that I was not able to boot to my desktop. I then had to do some more troubleshooting to first fix my copmuter from that no boot situation. Thus, don’t try the steps that are in the Knowledge Base.

Steps to uninstall Internet Explorer 8 Beta from the computer:

Note: These steps are only for Windows XP with Service Pack 3.

1) Click on Start, click on my computer.

2) Browse to C:\WINDOWS\

Note: You will have to unhide the files and folders:

a. Start Windows Explorer. To do this, click Start, click Run, type userinit.exe , and then click OK.

b. Click Tools, and then click Folder Options.

c. Click the View tab.

d. Click Advanced Settings.

e. Under Hidden files and folders, click Show hidden files and folders, click to clear the Hide Protected

Operating System files (recommended) check box, andthen click OK.

3) Double click on the folder “ie8″.
4) Double click on the folder “spuninst”.
5) Double click on the executable “spuninst.exe”.

Follow the prompts and then click on “Finish” to restart the computer.

Your Internet Explorer will roll back to the previous version (IE7 or IE6).

Enjoi ur Day…

Mitr4all

http://mitrforall.googlepages.com

If you feel uncomfortable to find the computer Ip address using the command prompt window(black window), below step is the simplest procedure to find IP address on the XP/2000 computer ,without using the command prompt.The GUI of XP/2000 gives us the option .finding the IP address using the local area connection icon is just two step process

1. Locate the two computer icon on the right bottom of the screen (Local area connection).
2. Double left click the icon /right the icon select status.
3. Local area connection status window will popup with General and support tabs.
4. Click on support tab which will give you the IP address, subnet mask, default gateway of the computer (Ethernet adapter).

Note:- If the repair button in the bottom of the screen is grayed out then you have a static, and IP if the repair button is active then your computer has dynamic IP.

If you have a doubt on the type (static or dynamic) of IP address on the computer, using the above note we can confirm.This information is useful while troubleshooting with a support technician.