Support1000

Unable to open Windows Media Player. Error “The file wmploc.dll has a version number of 11.0.6000.6336 where 11.0.6000.6324 was expected.”

While opening Windows Media Player you might get the following error message :

“The file wmploc.dll has a version number of 11.0.6000.6336 where 11.0.6000.6324 was expected.
Windows media player is not installed properly and must be reinstalled.
Do you want to install the player from the Microsoft website. Yes / No.”

If you try to download and install you will get the following error “A more recent version is already installed. Cancelling download”

This might happens because of the recent WMP updates if any or file corruption due to non microsoft software installation

To resolve this :

1. Click Start -> Type CMD on the “Start Search”
2. Right click on CMD and click Run as Administrator
3. Type unregmp2.exe /SwapTo:32 on the command prompt and hit enter key
4. Close the command prompt and reboot the computer

You should be able to open up Windows Media Player without any error. If the above steps didnt work then..

Click Start -> Run -> Regedit -> Ok
Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MediaPlayer\Setup\\wmplayer.exe and delete wmplayer.exe

Your comments on this post is much appreciated.

Bala - Online Technical Support

In general, it is not possible to reinstall the components that came with the computer. If any one of the components of windows gets corrupted then we

should do a repair installation of the Operating System.

The following are the steps to reinstall the Windows Player on Windows Vista computer from the Winsxs folder

• Navigate to C:\windows\winsxs
• Look for x86_microsoft-windows-mediaplayer-core_31bf3856ad364e35_6.0.6000.16386_none_09330123522ea8c1
• Open it
• Double click the wmplayer
• Follow the instructions to complete the setup

Good luck!

Hi Guys,

The other day, I purchased a new Zune 80-GB device. It is a really cool device in the market for MP3 players. As I was going through the forums and pages,many people were not satisfied with the support being offered due to which many hesitate to get the device.

Okay, let me come back to the issue which I encountered on my computer. I got the device, unpacked it, installed the required package, and connected the device to the computer, but the Zune software was not able to detect the device.

So, I went in and checked the Device Manager, was able to see the Zune device with an exclamation mark. When I checked the properties for Zune device inDevice Manager, I got the below error message:

“Reinstall the drivers for this device (Code 18).”

As the error states, I uninstalled the drivers and reinstalled it, but was still getting the same error message. So, I did some research on it and found out that the Windows Media Format was the culprit. So, I implemented the following steps to fix the issue,

* Disconnected the Zune Device from Computer.
* Went to Add or Remove Programs.
* Uninstalled the programs in the following order:
o Zune Language Packs.
o Zune Program.
o Windows Media Player 11 (after uninstalling Windows Media Player, restart the computer).
o Windows Media Format 11 Runtime (if you get this, you will have to restart the computer again).
* Downloaded and installed Windows Media Player and Zune Software.
* Connected the Zune Device to the computer and voila!!! it was detected on the computer and the Zune software.

Happy Zuning.
Mitr4all
http://mitrforall.googlepages.com

Try free Online technical support @ www.support1000.com beta

I was just browsing through the forums on Zune.net. I noticed that there were ongoing issues with the Zune Device, that is not recognized by the Software.

The most common issue is Error Code 28 on the Device Manager.

Here is the error that reads when you open device manager.

“The drivers for this device are not installed. (code 28)”

Here is the steps that can be followed to resolve the issue

1) Unplug the device from the computer.
2) Click on Start, in the start search, type “Driverstore” (Without Quotes).
3) Go to File Repository\wpdmtp.inf_3eba85bf
4) Right Click on wpdmtp.inf (or wpdmtp), then click on Copy.
5) Click on Start, in the start search, type “C:\Windows\inf” (Without Quotes)
6) Click on Edit (in the menu) on the window and click on Paste.
7) Close all the Windows and connect the Zune device.

Note: If the device itself not detected then you have to install the drivers manually
This suggestion may apply only for Windows Vista

Happy Zuning..

Mitr4all.
http://mitrforall.googlepages.com

Try free Online technical support @ www.support1000.com beta