Use of peripheral devices such as printers, scanners, USB, camera, etc., could be of paramount importance to some of us if it involves official or some important work.
Many of our customers come to us not only for their PC related problems, but to get support for a multitude of peripheral devices as well. Some of the services we offer for peripheral support are the following,
Setting up of different peripheral device. Example: Printer setup, scanner setup, etc.
Installing drivers and other utilities for peripheral devices.
Fixing and troubleshooting.
Lot of questions? Please visit our FAQ section to get clarity or connect with our expert Chat instantly.
Support1000.Com is an online PC / Home Networking / Printer repair service provider for residential and corporate customers at an affordable price with high quality of service to users in North American Continent. Support1000.Com differentiates itself as a unique online technical support company by providing the customers with pay-per-fix model, where the customers need to pay only if their issue is solved. They need not pay just for connecting to an expert engineer.
What services does Support1000.com offer?
Our services cover all PC / Networking / Wireless technology issues from minor to major problems. We support our customers from initial setup to troubleshooting complex issues at various levels on all technological problems.
Why should someone use Support1000.Com services?
Support1000.Com provides a unique billing model where a customer doesn’t have to pay until the problem is fixed. Normally, when we buy a computer, we would have numerous vendors for Desktop Hardware, Laptop Hardware, Operating System, Anti-virus, Spy ware, ISP Internet problem, Wired Networking, Wireless Networking, etc., and you have to pay huge amounts to each and every vendor after a certain time period for support. Anybody who wants a hassle-free support from the experts can avail the services of Support1000.Com at incredibly low price with excellent quality and customer satisfaction.
Who is a Support Engineer?
A Support Engineer is a qualified and experienced Desktop & Home Networking engineer, who can troubleshoot any type or error that may crop up in PC and networking. Support1000.Com selects Support Engineers of high caliber. Our Support Engineers are fully equipped to resolve the issues without wasting time and providing relief to the customers.
How does Support1000.Com Remote Desktop Solution Work?
Support1000.Com is using Microsoft’s Shared View Application to connect through Remote Desktop. It is already preinstalled in Windows XP and Windows Vista. If you ae using other versions of Windows like Windows 2000, etc., you have to download a small application from the Microsoft website and install it in your PC and have a Live ID to connect with your Support Engineer.
Is it safe to use Remote Access?
It is absolutely safe to use Remote Access with Support1000.Com since we are using safe and secure Microsoft’s Shared view Application. Customers need to download the remote access software directly from Microsoft Website. The customers can take or stop the Remote Access anytime they want during the trouble shooting process.
Who should use Support1000.com?
Any customer who is looking for an affordable Technical Support with excellent quality of service should contact Support1000.Com. At the initial stages, we are providing complete support only to customers in North American Continent. However, users from other parts of the globe can avail our services through Email and Chat.
Is the Services Guaranteed?
Yes, all the services at Support1000.Com are guaranteed. Also, the customer has all the rights to call back Support1000.Com and reopen a ticket within five days. The customer can raise a refund request within 10 days if the problem is not solved after reopening a ticket. Please note that our senior support engineer will do a fundamental check to validate the refund claim. Customer has to cooperate with the support engineer to carry out the validation procedure
How do I pay for Support1000.Com Services?
First of all, a customer has to register and create an account with Support1000.Com (it’s free), and they can call, E-mail, create online support ticket or chat with our technicians to fix their PC problem. Once the problem is fixed, the customer will be charged online. No coupons or anything is required to avail the Support1000.Com services. We are constantly working towards making our customer support experience as simple as possible.
What are your hours of operations?
Our online instant support hours are from 6 a.m. PST to 9 p.m. PST. However, our customers can leave a voice message during non-support hours with call back number, call back time and issue description and you can expect a call back. Otherwise, our customers can send an E-mail to email@example.com or raise an online ticket in www.support1000.Com by clicking on "Start E-Mail Request" button.
Will I wait in hold?
Definitely no, we give lot of value to our customer’s time and money. Our customers can leave a voice message while waiting to connect to our support engineer by pressing #1 and expect a call back as soon as possible. Please mention your name, E-mail ID, call back number, and issue description without fail.
Is it safe to give my information to Support1000.Com?
Support1000.Com has been hosted in a well secured environment and follows the best industry security standards. Our customer details will not be shared with anybody at any cost and of course, we will be sending our newsletters, technical tips and tricks and offers on a periodic basis. Our customers will be empowered to unsubscribe these newsletters as and when required.
Do you support Google Apps?
Yes, we support our customers to configure their web domains (Mywebsite.com) to use Google Apps applications and integrate its email, calendar, docs and spreadsheet URLs for your domain.
What is the Refund Process?
The customer has all the right to call back Support1000.Com and reopen a ticket within 5 days. The Customer can raise a refund request within 10 days if the problem is not solved after reopening a ticket. Please note that our senior support engineer will do a fundamental check to validate the refund claim. Customer has to cooperate with the support engineer to carry out the validation procedure.
What is a Case Ticket?
When our customers contact Support1000.Com for help through phone, mail, online ticket or chat, we give them a ticket number which will be tagged with the customer ID. Our customers shall use the ticket number to take their case status online and use it as a reference when they call us.
How to track "my case status?"
Customers can track their case status using the ticket number provided while registering the complaint. Using the ticket number, customers can logon to http://www.support1000.com/support/ and feed the ticket number and registered email ID to view the current status of their case.
What is "Call Back Option?"
Our Call Back is very simple. Our customers can send a mail to firstname.lastname@example.org or raise an online ticket by clicking on "Start an Email Request" to request our support engineer to give you a call back.
What happens when I leave a Voice Message?
Our next available agent will give you a call back to the number mentioned in voice message to support you to fix your technical problem.
What are all the products Supported?
We support all PC operating systems, applications, and networking devices.